Return and refund :


30 Jours Satisfait ou Remboursé

At Global-Audio-Store, you benefit from a 30-day satisfaction or money-back guarantee, and free return for your purchase !

You can order peacefully and be reassured if you make a mistake in your choice, you have 30 days to change your mind from the date of receipt and return your item for refund, regardless of the reason.

Please note that this warranty does not apply to custom-made products available only on preorder. It also does not apply to special offers, items ordered specifically outside our catalog, software / videos whose blister has been opened and for any product that can not be resold for hygienic reasons.

In the case of a retraction request due to dissatisfaction, the return costs are offered to you and are therefore at our expense. You have nothing to pay; we take care of everything by providing you with a prepaid return label. All that remains for you to do is to drop off your perfectly packaged and protected parcel at the nearest drop-off point.

We invite you to formulate your return request to receive the detailed procedure. You can use the return form in your customer account directly in your order or contact our customer service by email at :

You have therefore a period of 30 calendar days to return products that do not suit you, this period runs from the day of receipt of the product.

The or those products must be returned in their original condition and packaging, and the original packaging must be in good condition, we recommend you to use the initial protection. If the product has been used or if it shows signs of deterioration, the refund will be reduced by a wear compensation depending on the deterioration found at the return, the product is then considered used.

Your refund will be made via the initial payment method within a maximum of 14 working days after receipt of your return package, the time for logistics and accounting processing, and the necessary checks.

Please note that the coverage of return costs is only valid for all customers within the European Union, excluding overseas territories and departments, and is limited to a maximum volumetric weight of 30 kg per order and one return per order. For other cases, return transportation costs will be borne by the customer.

We invite you to consult our "Terms and Conditions of Use" for more information about returns and the right of withdrawal, or to contact us for any further information.

In the case of a withdrawal request due to non-satisfaction, the return costs are covered by us. You don't have to pay anything; we take care of everything by providing you with a prepaid return label. All you need to do is drop off your properly packaged and protected parcel at the nearest drop-off point.

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